Frequently asked questions, answered by the Georgina Yvonne team
Frequently Asked Questions
You Asked, We Answered
Where do you deliver to?
Georgina Yvonne delivers across the UK, as well as internationally.
Do you take a deposit for bespoke orders?
Yes, we take a 25% non refundable deposit for bespoke orders. The 25% deposit will only be due once we begin the CAD process. The initial design, sketches and render creation is free of charge and as many sketches/renders can be created beforehand. We will only go ahead with CAD designs and the 25% deposit once you are happy with your initial design.
When will my order be delivered?
Please allow 8-12 weeks for pre-order pieces, 1 week delivery for ready to ship engagement rings, and ready to ship jewellery, and 4-6 weeks production/delivery for made to order engagement rings and bespoke designs. Please note, this is subject to change based on production timeframes - please refer to the delivery timer shown on each individual product page.
Can I request a custom order?
Yes, custom orders (bespokes) are always available by request. Please contact georgina@georginayvonne.com if you would like to request a bespoke piece.
What payment methods do you accept?
Georgina Yvonne accepts credit/debit cards (including American Express), Apple Pay and Klarna.
Where can I leave a review?
Reviews are always welcome, and one can be left as a Facebook review on our page or via Google business review.
Should I regularly clean my jewellery?
Yes, it's always good to clean your jewellery regularly; however, Georgina Yvonne does provide an annual free clean and polish for each purchase. Please contact georgina@georginayvonne.com if you require this service.
Do you sell gift cards?
Not currently; however, we do offer exclusive discounts in our newsletter and during promotional seasons.