top of page

Frequently asked questions are listed below. Before making an enquiry to Georgina Yvonne, please refer to the list below in case your question has already been answered.

  •  Where do you deliver to? 

 

Georgina Yvonne delivers worldwide.

 

  • Can I request a custom order? 

 

Yes, custom orders (bespokes) are always available by request. Please contact georgina@georginayvonne.com if you would like to request a bespoke piece. 

 

  • What payment methods do you accept?

 

Georgina Yvonne accepts credit/debit cards, Apple Pay and Klarna. 

 

  • Do you sell gift cards? 

 

Not currently, though I hope to in the future. 

 

  • Should I regulalrly clean my jewellery?

 

Yes, silver can tarnish so it's important to use the free polishing cloth included in your order to regularly polish the piece to avoid tarnishing. Pieces which are badly tarnished and require a professional clean can be sent back to me. Please contact georgina@georginayvonne.com if you require this service.

 

  • Where can I leave a review of your shop?

 

Reviews are always welcome, and one can be left as a Facebook review on my page or via Google business review. 

 

  • When will my order be delivered?

 

Please allow 2-3 weeks for pre-order pieces, 1 week delivery for ready to ship engagement rings, and ready to ship jewellery (those not marked as pre-order)  and 4-6 weeks production/delivery for made to order engagement rings and bespoke designs. 

  • Do you take a deposit for bespoke orders?

Yes, I take a 20% non refundable deposit for bespoke orders. The 20% deposit will only be due once we begin the CAD process. The initial design, sketches and render creation is free of charge and as many sketches/renders can be created beforehand. We will only go ahead with CAD designs and the 20% deposit once you are happy with your initial design. 

bottom of page